Frequently Asked Questions
Getting Help
Browse the FAQ sections below for answers to common questions. If you cannot find what you are looking for, reach out to our support team at support@kidmoat.com.
FAQ Sections
Setup Issues
Common questions about installing and configuring KidMoat on parent and child devices, permissions, and pairing.
Billing
Questions about pricing, free trials, subscriptions, and cancellation.
Troubleshooting
Solutions for common issues like screen time not tracking, location not updating, or the child device showing as offline.